Client Services Representative
Randstad has an exciting opportunity in the Folsom area! We are looking for experienced customer service representatives to join this growing team!
Responds to customer phone inquiries in a prompt, courteous and concise manner.
Provides callers with an unbiased information to assist customers with application and eligibility requirements.
Accesses, reads, and interprets customers and provider data elements within customer???s application.
Performs accurately all data entry functions to reflect customer activity/transactions.
Answers customer questions and assists in problem resolution.
Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs
Working hours: 11 AM - 8 PM
Experience working with culturally and linguistically diverse populations in a courteous and effective manner.
Excellent organizational, interpersonal, written, and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.
High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered.
Background in health care, human services, or customer service.
Experience in data entry and call centers.
Also seeking candidates who are fluent in one of the following languages:
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.