Customer Care Representatives in San Diego, CA

  • location: San Diego, CA
  • type: Temp to Perm
  • salary: $21 - $22 per hour
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job description

Customer Care Representatives in San Diego, CA

Randstad is servicing a World-Class Leader in the healthcare industry who is seeking Customer Care Representatives to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

Location: San Diego, CA 92121
Duration: 5 month assignment (could possibly extend or convert to permanent)
Pay: $22/hr

Responsibilities:
?? Identify, research and reconciling billing payment amounts to ensure accurate eligibility determination, payment, revenue and membership records
?? Set up and maintain member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
?? Support eligibility inquiries
?? Ensure bills are correct and mailed timely
?? Interact with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems
?? Assist Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
?? Resolve payment discrepancies and delinquencies
?? Identify, coding, batching, scanning and indexing documents for imaging
?? Provide office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance
?? Work with internal and external customers and vendors to resolve any issues related to support services activities
?? Collect and monitoring productivity and customer service quality measures
?? Facilitate communications across all lines of business and with other departments
?? Participate in purchasers performance evaluations and performance target setting activities

Working hours: 8 AM - 8 PM

Skills:
- Minimum of 2 years' experience in accounting, finance or related field preferred
- Proficiency in math, data entry, typing, spelling and grammar, for which tests are required
- Demonstrated ability to work in a team-based environment
- Successful customer service track record
- Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems
- Ability to communicate clearly and professionally
- Computer experience preferably in a PC windows based environment
- Willing to learn new tasks and adapt to new business requirements
- Excellent conflict resolution and decision making capabilities
- Ability to work productively at multiple tasks
- Ability to adapt to change and be flexible in shifting priorities

Qualifications:
**You will be required to pass basic skills test**
The interview process is moving FAST so if you'd like to be considered, please respond by emailing your resume ASAP to marci.cohen@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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