Customer Service Advocate

  • location: Lincolnshire, IL
  • type: Temp to Perm
  • salary: $17.50 - $18.50 per hour
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job description

Customer Service Advocate

Do you have a passion for helping others? Become a Healthcare Advocate to make a difference in people's lives!
Our Advocates consult with customers every day, helping them navigate the complex health care system. As the primary point of contact for our clients' employees, they help customers unravel complicated issues related to insurance coverage, personal finances, and the health care system; they connect customers to resources, and create a plan of action to help customers resolve critical access to care issues. Working in a team environment, Advocates also assist their customers in assessing, planning, and selecting health care & employer benefit options that meet each individual's health and financial situation. Advocates build professional relationships with employees nationwide, while providing insights and expertise to improve their well-being.
If you're a smart, empathetic, and looking to build a fulfilling career as a health care expert, we're looking for you to join our team!

Detailed Responsibilities
?? Provide exceptional health system navigation support to consumers, offering expertise, compassion and empathy
?? Assist customer in reviewing and assessing available health care & employer benefit options, tailoring the conversation to each individual??s unique financial and health situation
?? Use active listening and probing questions to fully understand a customer??s issue and how best to address it
?? Collaborate with a Research Advocate to fully investigate and resolve a customer??s issues
?? Fully own all customer communications, including those done via phone, appointments, and Web chat
?? Act as an expert on your clients?? employer-sponsored benefits, tools, and resources
?? Summarize calls, program referrals, and research requests in the case management system
?? Identify and resolve barriers for customers attempting to access care
?? Resolve customer needs related to:
?? Access to care issues
?? Insurance coverage and denial issues
?? Identification of providers or facilities
?? Identification of prescription drug alternatives
?? Education on employee health and retirement benefit options

Working hours: 7 AM - 7 PM

--Strong problem solving and analytical skills
--Exceptional interpersonal and listening skills
--Strong verbal & written communication skills
--Experience or strong interest in the health care or insurance industries
--Ability to work independently and also collaborate in a team environment
--Ability to effectively organize daily work activities to meet deadlines
--Proficiency with Windows PC navigation and keyboarding skills
--Experience with MS Word, Excel, SharePoint, and Outlook

Work Conditions
--Frequent computer use at a workstation for extended periods of time
--Participate in ongoing training sessions and meetings
--Ability to be flexible with various daytime shifts and possible overtime when business needs require
--Ability to coordinate phone time including making outbound calls and receiving inbound calls consecutively throughout the day

Education Requirements
?? 4 year college degree in Business, Finance, Economics, Health Administration, Public Health or similar field with minimum GPA of 3.0.
?? 4+ years?? experience in health care or employer-sponsored benefits.
?? Detailed knowledge of health benefits, including PPO plans, High deductible, HSAs and HRAs,
?? Understanding of specific plan coverages and exclusions in medical, prescription, dental, vision, and behavioral health/substance abuse
?? Experience with desktop/Windows navigation and keyboarding skills.
?? Experience with MS Word, Excel, SharePoint, and Outlook

The start date for this position is June 18th, so If this sounds like you apply today!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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