Service Center Representative
Do you enjoy communicating with people? Have a cheery Disposition? We are looking for a Service Center Representative that will assist during open enrollment season.
The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.
Working hours: 8 AM - 6 PM
--Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
--Setting up and maintaining member data including but not limited to processing enrollments, corrections, retro activity adjustments and terminations
--Resolving payment discrepancies and delinquencies
--Supporting eligibility inquiries
--Ensuring bills are correct and mailed timely
--High School Diploma or equivalent
--Minimum of 2 years' experience in accounting, finance or related field preferred
--Proficiency in math, data entry, typing, spelling and grammar, for which tests are required
--Successful customer service track record
--Excellent conflict resolution and decision making capabilities
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.