Customer Service Entry Level

  • location: Irvine, CA
  • type: Temp to Perm
  • salary: $16 - $17 per hour
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job description

Customer Service Entry Level

Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes into the CRM.
Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
Complies with customer service policies and procedures meeting call center operational standards.
Processes orders and prepares correspondences.
Assists customers in problem solving, planning, development and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Completes all of the tasks on the CSR checklist.
Maintains automatic call distribution (ACD) availability of at least 60 to 70%.
Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.

Responsibilities:
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes into the CRM.
Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
Complies with customer service policies and procedures meeting call center operational standards.
Processes orders and prepares correspondences.
Assists customers in problem solving, planning, development and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Completes all of the tasks on the CSR checklist.
Maintains automatic call distribution (ACD) availability of at least 60 to 70%.
Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.

Working hours: 8 AM - 5 PM

Skills:
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes into the CRM.
Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
Complies with customer service policies and procedures meeting call center operational standards.
Processes orders and prepares correspondences.
Assists customers in problem solving, planning, development and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Completes all of the tasks on the CSR checklist.
Maintains automatic call distribution (ACD) availability of at least 60 to 70%.
Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.

Qualifications:
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes into the CRM.
Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
Complies with customer service policies and procedures meeting call center operational standards.
Processes orders and prepares correspondences.
Assists customers in problem solving, planning, development and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Completes all of the tasks on the CSR checklist.
Maintains automatic call distribution (ACD) availability of at least 60 to 70%.
Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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