Customer Service EntryLevel
Do you enjoy communicating with people on the phone? Have a cheery disposition? We are looking for customer service representatives to join the provider services team at large healthcare services company. This is a rapidly growing industry and they urgently need a qualified, customer service orientated candidates to help the business continue to grow! This is a temporary role slated to last about 12 months or more in duration, based upon the needs of the business, with a strong opportunity to convert to permanent for great performers. This is not a commissioned sales position. This position is an opportunity for you learn and establish yourself in a fast paced, high volume, growth environment.
Responsible for researching and identifying qualified health care providers, making outbound calls to develop relationships with the provider and office staff, conduct negotiations and discuss contract terms within established guidelines and ultimately obtain new contracts to meet business needs.
Candidates will have monthly performance and attendance goals.
Working hours: 8 AM - 5 PM
Specific responsibilities include, but are not limited to: explaining the plan's policies and procedures to health care providers, resolving complaints and disputes, ensuring compliance with policies and procedures.
Previous customer service experience strongly prefered.
Candidates should have strong computer skills as multiple programs and screens are used.
Must also have strong analytical problem solving, verbal communication and negotiation skills.
High School Diploma Required
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