Randstad is currently hiring for one of the world's largest HR consultation firms! Join the professional customer service team that is seeking dedicated and career-oriented applicants.
Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Address customers inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for further investigation
- Communicate with supervisor regarding any potential needs or concerns
- Perform data entry accurately
- Perform other duties as assigned by management
Working hours: 8 AM - 5 PM
- High school diploma or GED required
- Associate degree is preferred
- Previous Child Support experience preferred
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Ability to interact courteously and effectively with a diverse population
- Proficient in the use of Microsoft Office products
Build your career and skills in client interaction, data entry, and customer transactions. Become a permanent member of an expansive company offering temp-to-perm with this position!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.