Retirement Solutions- Customer Service

  • location: Scottsdale, AZ
  • type: Temp to Perm
  • salary: $15 - $16 per hour
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job description

Retirement Solutions- Customer Service

Randstad in partnership with a Fortune 100 company headquartered in Scottsdale, AZ is actively seeking 15 Financial Services Analysts (Customer Service Reps) to join the Retirement Plan Inbound Call Center team at their location in Scottsdale. Randstad is known for our desire and ability to match people with companies and positions that will develop their potential. Our relationship with our client is no exception. . This is an excellent opportunity to build a fulfilling career with a leader in financial services and insurance who has recently been listed as a Fortune 100 Best Place to Work.

Pay: $15.00/hour ($16.00/hour for bilingual candidates)

This is a temp-hire position! Position starts on 07/17/2018. After the first 6 months of employment with Randstad, there is potential for permanent hire with our client! During the first 6 months, you're paid a competitive wage of $15 or $16 per hour, which increases upon perm hire! There will be a PAID, six week training program that prepares you for a long term, successful career. If you currently have an active Series 6 license, you will be hired on directly with the company.

Responsibilities:
Taking incoming calls from private sector participants and advisors regarding their retirement accounts.
Individuals will be trained to handle basic topics such as account balance, distribution questions, password reset, etc.
Building meaningful connections/relationships and engage with customers via phone inquiries
Reviews, researches, and interprets records and reports to accurately make decisions
Resolves routine errors requiring corrective processing

Working hours: 11 AM - 8 PM

Skills:
A completed or nearly completed bachelor's degree (preferably in business or a related field)
Candidates interested in building a career in sales and service atmosphere with a top employer
Candidates who hunt for innovative ideas and seek feedback to continuously improve performance
A passion and drive to succeed in a fast paced environment
An engaging personality, both in person and over the phone
One year of solid work experience in a service related field. Restaurant, retail, administrative, hospitality, etc.
Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously
A SERIES 6 LICENSE WILL EVENTUALLY BE REQUIRED

Qualifications:
If interested, please send resume directly to; Samantha.Kemp@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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