Bilingual Call Center Representative Inbound
The Contact Center Specialist will ensure accurate and timely completion of transactions to meet or exceed client Service Level Agreements (SLA's).
Identify and resolve both regular and non-routine problems or escalate to more proficient team members - Apply knowledge, theoretical concepts to undertake problem solving - Works on preparation of SOPs/ process transitions - Develops tactical and operational plans to achieve key milestones in the project.
- Inbound call center for Affordable Care Act. We field healthcare questions from existing and prospective members.
- Receive incoming calls from existing customers who have questions about a product or service
- Maintain professionalism with customers while handling any issues or questions
- Retrieve and enter information into the database while resolving question
Working hours: 7 AM - 7 PM
-High School diploma or equivalent
-Ability to type 30 - 40 WPM
-06-36 months of relevant experience
-Good knowledge of multi-line phone system
-Excellent interpersonal and customer service skills
-Sound reasoning and problem solving skills
-Ability to read, understand and follow written policies and procedures
-Experience in a call center environment a plus Excellent interpersonal and customer service skills
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.