Help Desk Representative

  • location: Oklahoma City, OK
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Help Desk Representative

We're looking for a Technical Support guru to provide tier 1 diagnostic technical support of servers, storage, networking switches, and routers.

Responsibilities:
-Triage incoming customer calls for technical issues
-Assist the customer by diagnosing problems and providing resolutions for technical and service issues
-Develop an understanding of Dell products, service offerings, and departmental structure to help connect customers with the appropriate resources
-Focuses on delivering a positive customer experience according to Dell standards.

Working hours: 6 AM - 8 PM

Skills:
-Proficient typing skills (30+ words per minute)
-Dependable attendance is a requirement of the job
-Basic knowledge of RAID and Servers is preferred

Qualifications:
-A+ or Server+ Certification
-Call center experience

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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