Customer Service Representative

  • location: Pleasanton, CA
  • type: Temporary
  • salary: $16 - $16.48 per hour
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job description

Customer Service Representative

-Role includes order entry, administration and shipping.
-This role ensures orders are being tracked appropriately in accordance with the company's policies and procedures.

Responsibilities:
-The role includes utilizing multiple applications to support partner and consumer requests as well as being responsible for organization and maintenance of data.
-Check gift card balances on received cards
-Manage inbound and outbound calls
-Sending payment to customers
-Inputting cards into inventory
-Involves retrieving the gift cards from inventory and mailing them out
-Manage and navigate orders through a customized queue system
-Process the shipping of 85% of orders, verifying balances, and packing envelopes
-Sending out emails to customers
-Provide customer support by making verification phone calls.

Working hours: 8 AM - 5 PM

Skills:
-Must be MAC proficient and be able to navigate a browser
-Familiar and be able to navigate in Google Chrome
-Attention to detail, and ability to respond quickly to developing issues

Qualifications:
-Attention to detail, and ability to respond quickly to developing issues
-Data entry and ability to do basic keyboard entry
-Interpersonal skills
-Sense of customer service principles
-Problem solver and ability to communicate clearly and concisely
-Plays a key role in providing support to the team, our partners and consumers as well as representing the team on various projects/programs.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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