Bilingual Call Center Representative

  • location: Cerritos, CA
  • type: Temp to Perm
  • salary: $18.75 per hour
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job description

Bilingual Call Center Representative

Now hiring immediate customer service representatives to fulfill an exciting role with a large healthcare company in Cerritos

Looking for outgoing, great customer service, persuasive personality with good computer and communication skills--oral and written. Need multi-tasker. Representative will be speaking with patients over the phone to complete preventive Quality measures like lab work, x rays, procedure, and consultations. Once persuaded, representative will schedule appointments, submit authorizations as needed and send out appt.

Responsibilities:
-Accesses, reads, and interprets customers and provider data elements within customer's application.
-Performs accurately all data entry functions to reflect customer activity/transactions.
-Answers customer questions and assists in problem resolution.
-Documents all customer encounters in clear and concise logs.

Working hours: 8 AM - 5 PM

Skills:
-Bilingual in English and Spanish
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills

Qualifications:
Education:
-High school diploma, GED, or equivalent certification

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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