Help Desk Representative
This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools
Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. Therefore, night and weekend work may be required
Working hours: 1 AM - 12 PM
1-2 years in a technical environment, 2+ years of customer service experience
Customer Service, technical ability, troubleshooting.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.