Help Desk Representative
Are you looking for a career in Information Technology? Now accepting ENTRY level candidates!
??? Answers the help desk line and responds to users??? requests regarding computer systems.
??? Acknowledges receipt of all user requests within defined service levels.
??? Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
??? Maintains user information and documentation.
??? Participates in ensuring that customer requests via the ticketing system are managed to closure.
??? Delivers results in support of achieving the organization???s Service Level Agreements.
??? Entry level typically requires 0-2 year???s relevant experience.
??? Equivalent combination of education and or work experience.
??? Ability to develop business relationships and communicate effectively with the user community.
Working hours: 6 AM - 3 PM
--Basic troubleshooting skills.
--Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
--Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
--Ability to physically perform general office requirements.
--Must be able to perform essential responsibilities with or without reasonable accommodations.
Must be willing to submit to a background check and drug screen.
Please apply to this posting. If you have any questions you can contact Jerry at 402-327-3999 Office. If I don't pick up leave a message and I will contact you within 24 hours.
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