Financial Customer Service - Licensing Opportunities

  • location: Scottsdale, AZ
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Financial Customer Service - Licensing Opportunities

Are you a customer service specialist looking for a bigger challenge with better pay? Can you translate complicated details into easily understandable information? One of our customers is growing and a Customer Relationship Associate position has just become available. If you're great at helping people over the phone, we'd like to talk to you.
What you'll be doing:
Customers call into our call center and speak to our customer service team. You'll answer their questions about financial products and services. You'll be much more than just part of a call center, you'll be a technical subject matter expert (paid training provided) who helps retain and grow our customer base. Our client, located off of the 101 and Raintree in Scottsdale, is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture. The position we're hiring for has been designated temp-to-hire.

Responsibilities:
Customers call into our call center and speak to our customer service team. You'll answer their questions about financial products and services. You'll be much more than just part of a call center, you'll be a technical subject matter expert (paid training provided) who helps retain and grow our customer base. Our client, located off of the 101 and Raintree in Scottsdale, is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture. The position we're hiring for has been designated temp-to-hire.

Working hours: 6 AM - 7 PM

Skills:
Preferences:
--Prior customer service experience? We'd love to talk to you.
--Accounting/finance background, brokerage industry experience preferred.
--Customer service background preferred.
--Veterans are strongly encouraged to apply
Hours: 8:30-5:00 during training (two weeks), with a compressed flex schedule after that, ranging from shifts starting as early as 6:00 and ending as late as 7:00.
After you're done with training, you will be asked to work a compressed flex schedule: (see EXAMPLE below)
Compressed Shift #4
-Monday-Tuesday-Wednesday-Thursday-Friday
Week 1-7:00-5:30-8:00-5:00-7:30-6:30-7:30-6:30-Off
Week 2-7:00-5:30-8:00-5:00-7:30-6:30-Off-7:30-6:30
Week 3-7:00-5:30-8:00-5:00-Off-7:30-6:30-7:30-6:30

Qualifications:
Requirements:
--Bachelor's degree preferred or equivalent experience
-- Desire to obtain Financial Licensing - Series 6/63 (Company Paid)
--Outstanding positive attitude
--Ability to prioritize and handle multiple tasks in a rapidly changing environment.
--Great attention to detail
--Great communication skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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