Call Center Customer Service Specialist

  • location: Aurora, CO
  • type: Temporary
  • salary: $17 per hour
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job description

Call Center Customer Service Specialist

For immediate consideration, please email your resume to Steve.McKenna@randstadusa.com
This is a great opportunity to work for a world class healthcare company that truly values its employees, customers and community.
I am currently looking for a strong candidate for a Call Center Customer Service Specialist opportunity in Aurora, CO.
If you are open to new job opportunities, please reply with your updated resume attached. I'd like to discuss the opportunity in more detail and see if this position would be a good fit for you. If it's NOT a good fit for you, please refer a friend!

Responsibilities:
--Increase customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information.
--Place outbound calls (regarding account status, complaints, etc.) and address incoming calls (inquiries, complaints, etc.) and direct calls for further problem resolution, if necessary.
--Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Working hours: 7 AM - 7 AM

Skills:
--2+ Years Call Center or Customer Service Experience (banking, cable service industries, healthcare, etc.)
--Outstanding Customer Service; Research and critical thinking; Active Listing; Cogent written and verbal communication.
--Minimum 30wpm typing speed at 5% Accuracy.

Qualifications:
??? High school diploma or equivalent required. .
??? Duration: 6 month contract may extend longer.
??? Training: 6 Weeks of Training.
??? Pay Rate: $17.00 per hour.

If you feel like you are a match for this position, please reply to with your updated resume attached and the best time for a short, 20 minute conversation today. If you don???t feel this job is a good fit for you, but you know of someone else who may have these qualifications, please forward them this email and send me their name and contact number.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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