Customer Service/Order Entry - Framingham, MA - $19/hr - Temp to Hire
-General Support Activities
-Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs
-Work through resolution of technical service issues according to standard processes and procedures and specialized understanding of complex product issues
-Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation
-Log all service data required for tracking (Salesforce.com)
-Maintain a high level of technical competence on Philips solutions and related technologies
-Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
-Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support
Working hours: 9 AM - 5 PM
Order Entry Related:
-Process Install, Replacements, Deinstall and Accessory Orders for both Logistics and Non Logistics Customers
-Receive / Communicate Order Status Updates, with input from our Philips Partners to Customers
-Follow-up on Pending Orders
-Provide support for customers using Logistics and Installation services
-Manage device deliveries and retrievals
-Manage scheduling of installer resources
-Assign and Unassign devices from patients (Logistics Customers Only) and organizations within the Clinical application.
-Provide Daily Shipment Reports to Customers.
Experience: 2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
If interested in this position please apply through this post or cal our Randstad office at 508-634-1388 and ask for Carson or Victor.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.