Call Center Representative Inbound

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Call Center Representative Inbound

Our client, located in Austin, TX currently has openings for Customer Service Reps!

Responsibilities:
Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
There will be no sales involved in this role.
Candidate will receive, respond to and process customer telephone inquires regarding mortgage real estate issues in a high volume call center.
Handle approximately 60+ calls on average daily.

Working hours: 6 AM - 8 PM

Skills:
Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.

Qualifications:
Please create a profile at www.randstadstaffing.com for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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