Call Center Representative Inbound
Our client, located in Austin, TX currently has openings for Customer Service Reps!
Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
There will be no sales involved in this role.
Candidate will receive, respond to and process customer telephone inquires regarding mortgage real estate issues in a high volume call center.
Handle approximately 60+ calls on average daily.
Working hours: 6 AM - 8 PM
Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
Please create a profile at www.randstadstaffing.com for consideration.
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