Financial crimes specialist

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Financial crimes specialist

Pay: $15.00 (Will increase to $15.25 or 15.50 when going perm)
Location: Chandler AZ, 85286
Training Schedule: Monday through Friday, 8 am to 5 pm OR 9 am to 6 pm - 6 weeks total
Regular Schedule: Must be open to all schedules - possible schedules below:
12:45-9:15 Monday through Friday, 8:45-5:15 Saturdays (will have one weekday and Sundays off, during daylight savings will be 1:45 to 10:15 schedule)
Duration: 90 days temp to perm
Start Date: 6/18
Interviews to be held ASAP

Responsibilities:
You would be responsible for reviewing and processing claims. Balances exceptional customer service with strong investigative research while answering incoming calls in a call center environment from internal and external customers who suspect they have fraudulent, mis-posted, or unusual activity on their accounts or are experiencing an immediate financial crisis. Must be able to effectively authenticate the identity of customers to prevent further fraudulent activity. Captures all pertinent information from customer about their claim, conducts research, and decisions or provides updates on status of new and existing claims.

Working hours: 12 PM - 9 PM

Skills:
Necessary Qualifications:
1+ years customer service experience
Financial experience

Desired Qualifications:
Types at least 30 words per minute
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Excellent and professional verbal, written, and interpersonal communication skills
Customer service focus with the ability to listen to customer needs and recommend solutions
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Bilingual prefered but not required

Qualifications:
If you are interested in this position please send the most recent copy of your resume to emily.fishman@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Financial Crimes

  • location: Chandler, AZ
  • job type: Temp to Perm
  • salary: $15 per hour
  • date posted: 6/21/2018