Customer Service Advanced Level

  • location: Deland, FL
  • type: Temp to Perm
  • salary: $30,000 - $35,000 per year
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job description

Customer Service Advanced Level

Cheerfully help each customer on the phone, chat, or email to place orders, give product information, locate packages, and resolve customer service concerns
Presale duties include:
assisting in researching the status of customer orders; assisting in resolution of technical issues/sending appropriate pricing/product literature; providing pricing information; communicating schedule changes, product enhancements, etc.
Post-sale duties may include:-
assisting in determination of status of equipment returns/repairs/replacements; reviewing warranty claims; providing information on product problems and pricing of repairs/items not covered under warranty
Attend monthly meetings and commit to training programs
Be able to work your assigned hours, including occasional evenings and Saturdays

Responsibilities:
.

Working hours: 8 AM - 9 PM

Skills:
.

Qualifications:
Minimum 5 years customer support/technical service
Knowledge of technical parts / specifications
Demonstrated track record in solving problems that cross internal and external disciplines
Calm, patient, flexible demeanor
Outstanding interpersonal, verbal and written communication skills
Ability to work a flexible work schedule as required
High level of computer literacy, salesforce.com or similar CRM experience a plus
Plumbing Experience a plus

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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