Customer Service Representative
Randstad is hiring a personable customer service rep to work with our client, a major medical technology company in Marlborough. We are looking for someone that has corporate customer support experience preferably in a call center like environment.
- Enter fax, phone, and email orders for multiple divisions into Oracle Order Management.
- Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc.
- Follow up to ensure appropriate documentation has been received or actions have been taken when necessary.
- Assist with other projects or departmental tasks as assigned.
We would like this individual to be with a company for at least one year consecutively, ie no contract hoppers.
The contract is officially approved until 9/30 which is the end of the fiscal year, but the hope/goal is for it to be extended in to the next fiscal year.
Not really an opportunity for perm at this time.
Working hours: 10 AM - 7 PM
- Excellent multi-tasking and organizational skills.
- Highly proficient using a PC, the internet and MS Office applications, especially Outlook.
- Advanced attention to detail skills.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Experience being in a call queue, and reviewing purchase orders in an order management system.
- Oracle experience preferred.
- Positive, can-do attitude and the ability to work successfully in a team environment.
- Flexibility with regard to schedule during quarter end, or peak volume times is required (no time off available during week of June 30th).
- Punctual, regular and consistent attendance.
The hours are from 10am -7pm.
Also the week of June 30th will be black out week, meaning no vacations because it's the end of quarter and the team is very busy this week.
So please DO NOT APPLY if you are unable to work that week!
If this opportunity interests you, please apply and email a current resume to firstname.lastname@example.org
Thanks for your interest in working with Randstad!!
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