Customer Service Representative
Do you enjoy communicating with others over the phone and internet? Have a warm demeanor? An outgoing personality? We are looking for a Customer Service Representative to join the team at a growing industrial supplier in Jacksonville, FL. If you like the idea of dressing down for work, you will enjoy the business casual dress code.
If you possess a professional demeanor and understand the importance of maintaining the highest level of customer service standards to promote customer satisfaction, this opportunity is for you!
As a Customer Service Representative you will truly get to learn the position from the inside out. You will manage incoming calls and emails, openly communicate on customer requests, process orders, review solutions and resolve customer disputes. In addition, you will document and maintain both customer profiles and orders in our proprietary database.
We are a customer-centric company that expects our team to build sustainable business relationships through open and active channels of communication.
Working hours: 8:00 AM - 5:00 PM
*Respond to customer phone and email inquiries in a prompt, courteous and resolute manner
*Review customer accounts and orders for accuracy
*Maintain company database
*Process phone and web orders
*Resolve customer complaints through active listening and best solution practices
*Experience working in a parts department or logistics is required
*HS Diploma or equivalent; college degree preferred
*Basic software skills in MS Office; Excel, Word and Outlook
*Ability to prioritize, multi-task and manage time effectively
*Ability to take direction
*Desire to learn
*Previous customer service experience preferred
Click to apply or call 904.996.9128 with any questions. We are ready to interview you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.