Call Center Representative Inbound/Outbound
Randstad is servicing a World-Class Leader in the healthcare industry who is seeking Customer Service Specialists in Aurora, CO.
The ideal candidate will be available to handle member inquiries, represent the health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues, respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history and medical services, initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed, evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery, document according to procedure, assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted and effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.
Working hours: 7 AM - 7 PM
Is this you?
-Do you have 2-5 years of Inbound Call Center experience?
-Electronic Medical Records experience? (EMR)
-Are you comfortable handling emergency calls?
-Do you have experience in healthcare? (Not required but a plus)
-Can you complete 100% attendance for the 1st 90 days?
-Do you have at least a High School Diploma or equivalent?
-Are you flexible?
-Can you be empathetic?
Training: 3-5 weeks
Pay: $17-$18/per hour
The interview process is moving FAST so if you'd like to be considered, please respond by emailing me your updated resume ASAP to firstname.lastname@example.org
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.