Call Center Representative Inbound
Are you a customer service specialist looking for a bigger challenge with better pay? Can you translate complicated details into easily understandable information? One of our customers is growing and a Customer Relationship Associate position has just become available. If you're great at helping people over the phone, we'd like to talk to you.
What you'll be doing:
Customers call into our call center and speak to our customer service team. You'll answer their questions about college savings financial products and services. You'll be much more than just part of a call center, you'll be a technical subject matter expert (paid training provided) who helps retain and grow our customer base. Our client, located off of the 101 and Raintree in Scottsdale, is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.
Working hours: 9 AM - 6 PM
--Bachelor's Degree required with business experience and/or customer service experience preferred
--Strong client focus with excellent verbal and written communication skills
--Responsive to feedback and ability to be coached to improve job performance.
--Self-motivated and overall drive to succeed.
--Professional and articulate presentation.
--Ability to work will with others and participate in a team environment.
--Hours during training - 8:30- 5:00 Monday through Friday;
--100% attendance required during the first 6 weeks.
--Occasional overtime available based on business needs.
Benefits: Randstad does offer medical, dental, vision, short term disability and a 401K.
Schedule: Monday-Friday, 9:30 a.m. ??? 6:00 p.m. during daylight savings time, which is normally early March-early November. From early November to early March, you must be willing to work 10:30 a.m. ??? 7:00 p.m.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.