Customer Service Advanced Level

  • location: Winder, GA
  • type: Permanent
  • salary: $35,000 - $45,000 per year
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job description

Customer Service Advanced Level

The Customer Service Representative works with Outside Sales, Design, Purchasing, Scheduling, Production, and Project Management to obtain quotes and availability for customers.
Email and phone communication, new/repeat order entry, filing, estimating, understanding machine limitations, warehouse releases, and quoting

Responsibilities:
-Deal directly with customers either by telephone, electronically or face to face
-Respond promptly to customer inquiries
-Handle and resolve customer complaints
-Provide pricing and delivery information
-Process orders and requests
-Organize workflow to meet customer timeframes
-Direct requests and unresolved issues to the designated resource
-Record details of complaints and actions taken
-Maintain customer information
-Communicate and coordinate with internal departments
-Follow up on customer interactions

Working hours: 8 AM - 5 PM

Skills:
-Customer Service experience
-Communication skills - verbal and written
-Multi-tasking
-Detail oriented
-Computer skills
-Initiative
-Stress tolerance
-Listening

Qualifications:
Customer Service Representative with corrugated industry experience preferred. Ideal candidates will be detail oriented, have advanced computer and math skills, self-motivated and team oriented.
The Customer Service Representative works with Outside Sales, Design, Purchasing, Scheduling, Production, and Project Management to obtain quotes and availability for customers. Email and phone communication, new/repeat order entry, filing, estimating, understanding machine limitations, warehouse releases, and quoting.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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