Enrollment Specialist

  • location: Lincoln, NE
  • type: Temp to Perm
  • salary: $13.46 per hour
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job description

Enrollment Specialist

Randstad is currently hiring for one of the world's largest HR consultation firms. This position works in both front of the house (client-facing, customer service) and back of the house (mail room, administration). Consider this role if you are seeking a well-balanced, challenging, and professional career!

Responsibilities:
Reviews and screens provider enrollment applications for Nebraska Medicaid.

Researches, verifies and documents information pertaining to providers using secure external web services and DECISIONPoint to complete screening and enrollment tasks as defined in the Project???s policies, procedures, and protocols as applicable for this position.

Provides excellent customer service by managing provider calls, obtaining information and answering questions, and in specific instances, refers callers to the Operations Manager for service and/or resolution.

Communicates with providers about ongoing enrollment status in accordance with set policies and procedures.

Notifies providers regarding incorrect or missing information and documentation in the DECISIONPoint provider screening and enrollment system.

Works with Site Visit Field Staff to verify results from site visits.

Works closely with the Customer Service Representatives and Mail Specialist and will also be cross-trained in these areas.

Maintains updated knowledge of the Nebraska Medicaid Provider Enrollment and Screening Project including policies and procedures as referenced in the employee manual and other policies adopted by corporate, the Project and Client, and as referenced in Desk Procedures for the Department and this position.

Adheres to the Standard Operating Procedures for this position.

Meets and/or exceeds Production and Quality Assurance goals as defined for this position.
Adheres to the Standard Operating Procedures for this position.

Meets Production and Quality Assurance goals as defined in policy for this position.
Immediately escalates any issues and/or concerns to the Operations Manager to ensure compliance to contractual requirements.

Cross-trained to provide back-up support to the Customer Service Specialists or Mail Specialist.

Other duties as may be assigned by management.

Working hours: 8 AM - 5 PM

Skills:
High school diploma or GED required; Associates degree from an accredited college or university preferred; At least two (2) years of relevant experience required; Excellent organizational, communication and interpersonal skills; Strong customer service experience, preferably in a provider services environment; Computer literacy; ability to work with MS Office (Excel, Word, PowerPoint); Type 30+ wpm; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many tasks simultaneously; and ability to work as a team member, as well as independently.

Qualifications:
Please post your resume directly to this job board so that we can get in contact. Prepare to discuss your experience and career needs to make sure this is the right fit for you professionally.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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