Randstad has partnered with a large healthcare company in Eden Prairie, MN! The shifts will be between the hours of 7am and 7pm.
The Provider Services Sr. Associate is responsible for handling inbound calls from providers and their support staff regarding mental health and substance use disorder services.
-Communicate eligibility, benefits, and authorization requirements to providers for their customers
-Interpret claims information and billing procedures, and assist the provider with any claim processing issues.
-Provide follow-up on incoming inquiries via FAX, phone, mail, and email.
-Problem-solve to ensure exceptional customer service.
-A typical workday consists of sitting at a desk answering inbound calls for the majority of the day.
-Occasional outbound calls may be necessary for issues requiring follow-up.
Working hours: 7 AM - 7 PM
Follow up on work
Adaptable to change
Multi Task - May work on up to 5-6 systems
-Customer Service Experience (does not have to be healthcare related) (service industry, retail etc)
-Computer Skills (working knowledge or better)
-Call Center Environment
-Recent College grads
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