Bilingual Call Center Representative Inbound
Now hiring bilingual customer service representatives for a large financial company in Chandler
Location: Chandler; zip code 85286
Working Hours: Mon - Fri: 5am - 7pm PST and Saturday 6am - 5pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.
Duration: temp to potential perm
-Seeking candidates who have customer service and call center experience. Some data entry is required for this role employees will take about 70 calls per day.
-Employees will assist customers who get a flyer with a credit card offer and call into the department.
-Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, etc.)
-Ability to multitask is very important for the success of these roles.
-Employees will be utilizing 5 different internal systems.
-Computer experience will help these candidates to be successful.
-Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.
-Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
Working hours: 5 AM - 7 PM
--6 months of call center experience
--Ability to perform comfortably in a fast-paced, deadline-oriented work environment
--Ability to solve problems and analyze complex situations under pressure
--Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
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