Bilingual Call Center Representative Inbound

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Bilingual Call Center Representative Inbound

Now hiring bilingual customer service representatives for a large financial company in Chandler

Pay: $15
Location: Chandler; zip code 85286
Working Hours: Mon - Fri: 5am - 7pm PST and Saturday 6am - 5pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.
Duration: temp to potential perm

Responsibilities:
-Seeking candidates who have customer service and call center experience. Some data entry is required for this role employees will take about 70 calls per day.
-Employees will assist customers who get a flyer with a credit card offer and call into the department.
-Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, etc.)
-Ability to multitask is very important for the success of these roles.
-Employees will be utilizing 5 different internal systems.
-Computer experience will help these candidates to be successful.
-Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.
-Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.

Working hours: 5 AM - 7 PM

Skills:
--6 months of call center experience
--Ability to perform comfortably in a fast-paced, deadline-oriented work environment
--Ability to solve problems and analyze complex situations under pressure
--Must be able to work independently and have critical thinking skills

Qualifications:
-High school diploma, GED, or equivalent certification

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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