Call Center Representative

  • location: Reisterstown, MD
  • type: Temp to Perm
  • salary: $12 - $15 per hour
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job description

Call Center Representative

A Non-Clinical Healthcare client is looking to add a Call Center Representative to their team to handle inbound/outbound calls. The primary responsibility of the Call Center Representative is to identify customers' needs, clarify information, research every issue brought to attention and provide solutions. This is a metric's driven position, handling at least 80 - 100 calls per day. The responsibilities of the role include but are not limited too:

Responsibilities:
??? Manage inbound and outbound calls in a timely manner
??? Build sustainable relationships and engage customers by going the extra mile
??? Reviews data to monitor the customer experience
??? Answers questions and recommends corrective services to address customer complaints
??? Keys information into computer to compile work volume statistics and to keep records of customer service requests and complaint
??? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Working hours: 8:00 AM - 5:00 PM

Skills:
- Prior customer support experience
- Strong phone and verbal communication skills
- Active listening skills
- Customer focused
- Ability to multi-task, set priorities and manage time effectively

Qualifications:
If you think you would be a good fit for this opportunity, please apply here or send resumes directly to katie.boyd@randstadusa.com for immediate consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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