Call Center Representative Inbound

  • location: Baltimore, MD
  • type: Temp to Perm
  • salary: $10 - $15 per hour
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job description

Call Center Representative Inbound

My client has an immediate need for an experienced Call Center Representative in the Baltimore area. This position is a full time M-F schedule with overtime opportunities. Experience in the non-clinical healthcare industry is a plus but not mandatory.

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication ???scripts??? when handling different topics
Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets

Working hours: 8:00 AM - 5:00 PM

Customer Service Skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

For immediate consideration please send resumes with the subject line, " Call Center Rep." to

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