Call Center Representative Inbound

  • location: Baltimore, MD
  • type: Temp to Perm
  • salary: $10 - $15 per hour
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job description

Call Center Representative Inbound

My client has an immediate need for an experienced Call Center Representative in the Baltimore area. This position is a full time M-F schedule with overtime opportunities. Experience in the non-clinical healthcare industry is a plus but not mandatory.

Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication ???scripts??? when handling different topics
Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets

Working hours: 8:00 AM - 5:00 PM

Skills:
Customer Service Skills

Qualifications:
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

For immediate consideration please send resumes with the subject line, " Call Center Rep." to megan.lynch@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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