Call Center Representative Inbound

  • location: Charlotte, NC
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Call Center Representative Inbound

We are looking for customer service reps to work in a state of the art call center! This is a temp to hire opportunity. The pay is $15/hr. There will be 2 classes on June 11th and 25th so you may be picked for either. You MUST be able to successfully pass a background check and drug screen. Training is 5 weeks long and will be M-F 8 to 5. After training you MUST be available to work M-F 7 to 7 and 8 to 1 on Saturday. You will be able to bid for your shift but there is no guarantee that you will get it. You cannot have any scheduled PTO in the first 90 days as training is very important. YOU WILL WORK 4th OF JULY!!

Responsibilities:
-Respond in a timely manner to all customer inquiries or issues
-Enter all data into CRM system
-Work with internal team to resolve any customer issues
-Work with manager to review and understand performance metrics

Working hours: 7:00 AM - 7:00 PM

Skills:
-Call center experience highly preferred
-Customer service experience
-Must be technically savvy (Microsoft Office, CRM systems)
-Data Entry skills
-Must have reliable transportation
-Must be able to abide by individual performance metrics.

Qualifications:
Time management and communication skills are imperative to your success in this role. Must be able to maintain a high level of energy and integrity to ensure all customers needs are met. If you feel like you would be a great fit for this opportunity, please send an updated copy of your resume to nic.jarosch@randstadusa.com. Put "Call Center" in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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