Customer Service Representative

  • location: Eden Prairie, MN
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service Representative

Duration: 06/18/2018 to 09/15/2018 (TEMP TO HIRE)
Hours: 6:50am - 3:20pm OR 7:50am - 4:20pm
Pay: $15.00/hr

Responsibilities:
Specific Duties:
1. Answering incoming phone calls from providers
2. Handling incoming faxes or web requests
3. Look up member eligibility and provider status in various systems
4. Build prior authorization or referral cases
5. Route cases to correct queues (next steps)

Working hours: 7:00 AM - 4:00 PM

Skills:
Must have qualifications/experience:
1. Call center experience, must be able to multi-tasks, look up info and enter info while on phone
2. Data entry skills - type at least 45 wmp
3. Accurate data entry and attention to details
4. Analytical and comparison skills
5. Interact positively with co-workers and internal/external customers verbally and in written communication
6. Healthcare experience preferred

Qualifications:
Please send resume to janelle.forystek@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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