Looking for a challenging, fast paced job in a team environment where you can learn and grow? This company is looking for a Customer Sales Associate. for our ever expanding HVAC duct cleaning and CAP markets. For over 30 years our company has been recognized as a worldwide leader in the design and manufacture of powerful indoor air quality products that help improve indoor environments in facilities ranging from hospitals to high-rise commercial buildings to homes.
Answer daily incoming telephone calls and respond to customer requests.
Process customer purchase order requests and respond promptly to duct cleaning and CAP customers.
Assist customers in obtaining general information about products, pricing and ordering.
Fax or email purchase confirmations to customers.
Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
Determine whether a product malfunction is covered under the Company's warranty policy, arrange for return shipments and help customer identify and obtain any necessary replacement or repair products or parts.
Obtain accurate shipping & handling quotes for processing of customer credit card orders.
Handle customer walk-in or pick up orders, as necessary.
Working hours: 8:00 AM - 5:00 PM
Associates Degree or equivalent experience in a related field helpful.
Must have excellent phone skills.
Ability to build rapport with customers, provide solutions and process quotes and orders.
Excellent verbal and written communication skills and must be able to multi-task.
Interest in environmental and indoor air quality solutions.
Must be proficient on the computer and with a CRM program.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.