We are currently seeking an Customer Service Representative in Farmington, CT. The salary is 50k with an excellent benefit package. If you have experience working in an manufacturing setting performing Customer Service duties, this may be the position for you! Please email your resume email@example.com
Establishes and maintains a good working relationship with the customer
Primary duty is phone coverage which quite often consumes 90% of the workday
Handle all calls with professionalism and delivers top notch customer service
This position is responsible for receiving, changing and entering customer orders
This position has the responsibility and authority to provide information to the customer as to pricing, discounts, and shipping dates as specified within normal marketing parameters. The incumbent must be able to inform customer of order status, scheduled sip dates/late deliveries, etc.
Ensure correct customer documentation of orders through detailed edits and preparation of orders for entry into the order processing system, including changes and cancellations as well as new orders. Fill out billing adjustment forms and SCNs. Familiar with RMAs and be able to probe the customer for information about problems
This position deals with a variety of people and personalities ranging from in-house to disgruntled customers. A calm courteous, knowledgeable, yet authoritative demeanor is essential to promoting good relationships.
Must possess excellent verbal and written skills and strong self organizational skills
Work closely with customers and sales personnel providing quotes
Responsible to close out 100% of all customer requests each day and provide firs cal resolution.
All orders received before 4 pm should be entered the same day they are received
Responsible to work with team members to exceed call wait time and first call pick targets
Responsible to trace lost shipments, providing proof of delivery, recording order related activity and providing planning personnel with pertinent information as it related to customer orders
Other duties as assigned.
Working hours: 8:00 AM - 5:00 PM
Bachelor's degree (B. A.) from four-year college or university; in business administration is preferred
Associated degree is the minimum qualification (an equivalent combination of education and experience would be considered)
3-5 years of customer facing experience
1-2 years of experience in manufacturing is highly desirable
This is a growing well establish manufacturing company in Farmington, CT.
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