Technical Support Representative

  • location: Tempe, AZ
  • type: Temp to Perm
  • salary: $17 - $20 per hour
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job description

Technical Support Representative

Our client in Tempe is looking for a customer service oriented specialist to provide technical support to users in an efficient and accurate manner. The technical support representative's goal is to make sure that customer value is maintained to the standards set forth by the company. The Technical Service Representative is the Company's front line support, providing assistance to customers and the Field Service team.

Responsibilities:
Essential duties and responsibilities include the following:

Provide first level contact and convey resolutions to customer issues.
Track, route and redirect problems to the next level of support.
Read, interpret and update a variety of technical manuals and diagrams.
Ensure proper recording, documentation and closure.
Order replacement parts and systems as needed.
Maintain and grow a current knowledge of department operating procedures and technical product information.
Participate in departmental teams, provide feedback and/or recommendations for improvement.
All other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
Proven working experience providing technical support in a call center environment.
Mechanical/technical aptitude - working knowledge of help desk software, databases and remote control.
Excellent interpersonal, verbal communication and active listening skills, with the ability to stay composed and objective.
Strong problem solving skills and attention to detail.

Qualifications:
Associate's degree or technical certification preferred, and/or one to two years related experience required
Practical working knowledge of MS Office applications; ability to learn call record management applications (i.e. Oracle, E1, LogMeIn etc.).

If you believe you have the skills required to be successful in this technical support representative role please apply online or for immediate consideration send resumes to latifah.rainey@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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