Customer Service Intermediate level

  • location: Smithfield, RI
  • type: Temp to Perm
  • salary: $14 per hour
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job description

Customer Service Intermediate level

Answering inbound calls regarding medical coverage, billing and updating clients information

Responsibilities:
Responsibilities include, but are not limited to,Responsible for answering telephone inquires via the claims call center and meeting and maintain all required metrics, including call quality standards.Responsible for review and resolution of all provider correspondence related to claims reimbursement.Identify areas of repetitive billing issues and rejected claim submissions to provide suggestions for provider education. Work directly with Provider Engagement and Contracting to achieve effective outreach to the provider for improvement and increased first submission claim adjudication.

Working hours: 8:30 AM - 6:00 PM

Skills:
Previous Medical Insurance experience
Able to work with two computer monitors

Qualifications:
High School Diploma or GED
Computer Skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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