Inbound Customer Service Representative
One of the largest names in the beverage industry is seeking experienced customer service representatives in a heavy volume inbound customer support center. Ideal candidates are individuals that are 'proactive' in their work and have proven ability to multi-task and problem solve with a strong customer service background, preferably in call center environment.
This role involves: answering inbound calls/customer inquiries, placing and expediting orders, adding products, conducting training calls with customers, processing payments, managing and correcting issues for customers, technical troubleshooting, running customer reports, working with the IT group to resolve issues for customers.
The department is open Monday-Friday 8am-8pm and Saturday-Sunday 10am-6pm and does operate most holidays. Little time off is allowed in a call center environment. This position is an 18-month temporary position with one of the largest brands in the world. This position pays $14-$14.50/hr and offers excellent opportunity for overtime.
Working hours: 8:00 AM - 8:00 PM
- Impeccable website navigation
- 3-4 yrs of excellent customer service experience
- Strong analytical skills
- Self starter
- Independent worker
- Experience with SAP, not required but a plus
- Call center experience preferred
Due to the nature of the role and access to customer's financial information, a credit check, background check, and a drug screen is required. Home internet access is required to be considered for this position.
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