Customer Service Call Center

  • location: Alameda, CA
  • type: Temp to Perm
  • salary: $18 - $19 per hour
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job description

Customer Service Call Center

Do you enjoy communicating with people on the phone? Have a cheery character?
We are looking for customer service representatives to join the customer service team at a leading Healthcare provider.

Responsibilities:
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.

Working hours: 8:00 AM - 8:00 PM

Skills:
Process transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensation
Respond to calls related to enrollment benefits and retirement plans
Acts as a resource to Human Resources Representatives and other service center team members

Qualifications:
2 years of "call center" experience
HR experience preferred
45Wpm (typing test involved)
Experience working with Enrollment Benefits and/or Retirement plans preferred
Experience working in Banking with direct deposits preferred
High School Diploma or equivalent
The shift will more than likely be 1st, (8hr hour shift) but wanted to make sure you would be available until 8pm just in case.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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