Customer Service

  • location: Irving, TX
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Customer Service

Our client, located in Irving, TX is seeking 5 customer service representatives for a temp to hire position.

The successful candidates will be taking calls in an inbound call center environment to help people redeem awards from a reward plan.

Hours: 11:30am-6pm, Monday-Friday
Pay: $13 per hour
Part Time

Responsibilities:
Learn specific client loyalty program guidelines
Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
Approach each day with a positive, professional, customer-centric, and team-oriented attitude
Act with integrity at all times
Communicate in a clear, concise, and helpful manner both verbally and in writing
Take ownership of customer inquiries and guide them through to final resolution
De-escalate the majority of customer inquiries through effective communication and problem-solving skills
Efficiently use all internal systems and resources
Work independently without the heavy need to rely upon your team or supervisor
Adhere to schedules and company policies and procedures
Escalate any issues or concerns that are unable to be resolved through normal efforts

Working hours: 11:30 AM - 6:00 PM

Skills:
Basic computer knowledge with demonstrated proficiency with Microsoft Excel and Word
Customer service attitude
Professional on the phone and with coworkers
Comfortable with a long term part time role
Ability to be flexible regarding changes in work processes and environment
Ability to multitask and meet deadlines (service level agreement responsiveness)

Qualifications:
Please apply online for immediate consideration. Thank you!

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