Customer Service Representative

  • location: Atlanta, GA
  • type: Temporary
  • salary: $12 per hour
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job description

Customer Service Representative

We currently have an opportunity with a top 10 Fortune insurance company located in Atlanta, GA. This is a rapidly growing industry and they urgently need someone with Customer Service experience and a Call Center background. This is a long term temp to hire position and is not commissioned sales. This position is an opportunity for you learn and establish yourself in a fast paced, high volume, growth environment.

Specific Duties:

This role is critical to helping us exceed our client commitments and create an exceptional member experience. Perform inbound call center work and back office related work. Agents are measured on standard productivity metrics such as call quality, call times, schedule adherence, assessment completion rates etc.

Must have qualifications/experience:

- Ability to succeed in a metric driven environment with productivity requirement
- 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support role preferred, but not required
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience .
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

Pay rate: $12.00
Work Hours: M-F 8am-8pm and Saturday 8am-6pm

Working hours: 8:00 AM - 8:00 PM

Customer Service Skills
Experience working in Call Center Environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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