Customer Service Representative

  • location: Irving, TX
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service Representative

Randstad is hiring for a large financial institution in Irving, TX! The schedule for this position will be Monday-Friday 11-8pm and Saturday 7:45a-2:45pm with one other weekday off.

Summary:
- Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.
-You will receive, respond to and process customer telephone inquiries regarding mortgage real estate issues in a high volume call center.
-Handle approximately 60+ calls on average daily.
- Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and customer service experience.
-Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers

Responsibilities:
-Create and foster a great customer service experience.
-Interfaces with customers to resolve related customer service calls/queries/problems.
-Verifies contacts and account information.
-Examines customer problems and implements appropriate corrective action to respond to customer requests.

Working hours: 11:00 AM - 8:00 PM

Skills:
-Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
-Be comfortable working with a computer and typing.

Qualifications:
-2-3 year experience working in office environment, computer experience, multi-tasking abilities, fast learner.
-Previous call center experience is a plus.
-Must be able to work in a STRUCTURED, fast paced environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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