Customer Service Entry Level
Our client, a supply-chain technology start-up, is looking for a Customer Support Representative for their Mountain View, CA location. They have roughly 250 employees at this location in which they service companies involved in manufacturing, production, and logistics. They are looking for people who can handle a fast paced environment, can thoroughly understand their product, and takes the steps necessary to thoroughly build a relationship with each customer. This is a temporary position with potential for extension.
Duties and Responsibilities:
?? Handle a high volume of outbound calls/emails in a timely manner to current customers
?? Collecting and compiling supplier responses for the project team and uploading data files to the company drive for review
?? Creating a daily status report for the internal project team
?? Listen and understand customer requests, questions, and complaints
?? Route calls dependent on customer needs and requests
?? Thoroughly understand the nuances of each customer and the problems they are facing to ensure customers have received the correct information and are transferred to the appropriate department
?? Consistently meet customer service metrics which includes activities and customer service effectiveness
Working hours: 9:00 AM - 6:00 PM
--1-2 years of experience in a call center, customer service, supply chain, logistics, or procurement
--Experience with Microsoft Excel and Google Docs
--Ability to actively listen and communicate solutions
--Friendly, upbeat, positive attitude and willing to help
--Ability to multi-task and make quick decisions
--Comfortable to work in high volume and very paste environment
--Excellent prioritizing and time management skills
--Excellent communication skills both written and verbal
?? Monday-Friday 8:00am - 5:00pm, with potential for overtime
?? $19.00/hr - $21.00/hr
?? All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.
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