Sales Manager - Health License
The Sales Manager is responsible for the front line sales delivery. In this role, the SM acts as a role model for the values of the firm and for sales and customer service best practices. Sales managers are expected to coach and develop both New Business and Member Services Agents through continuous sales technique and skills development while addressing all performance issues in a timely manner.
The majority of the SM's day is spent interacting with agent's, and Quality Managers. The SM is a people manager for a team of agents (number based on Business need) and is responsible for the day-to-day sales, performance management, coaching, and development of aligned agents, and sales performance, and service through the inbound/outbound calls into the Contact Center.
Incentive structure based on meeting goals. This position is Direct to client hire.
-Drive the sales results through daily, weekly, monthly sales management results and accountability; consistently coaching to sales targets for the team and organization.
-Monitor each agent's daily performance and compare it with each month's objectives.
-Address both positive and negative performance issues in a timely and impactful manner; driving accountability for results and immediate improvement towards results.
-Consistently achieve sales goals by managing sales performance against individual and team sales targets through use of coaching, motivation and metrics.
-Conduct sales meetings to review performance of agents and stimulate greater achievements.
Working hours: 7:00 AM - 10:00 PM
------ Deliver consistent, timely sales coaching to agents immediately after calls and after receipt of QA results.
------ Constantly improve the sales skills and tool usage of the team through participation and training delivery of new tools and skills as needed.
------ Promptly address quality and/or compliance issues and complete necessary documentation to address any identified carrier concerns.
------ Ensure the sales floor operations function smoothly (appointment management, customer follow-up, etc.).
------ Ensure agents are accountable to all individual and overall team operational metrics and supporting performance indicators (SPIs) - workflows, productivity metrics, call handle time, etc.
------ Constructively handle (or supervise the handling of) all customer complaints related to the agent or service delivery received.
------ Partner with fellow managers to coordinate and ensure proper agent skill maintenance, schedule accuracy, process compliance, and stable operational delivery.
-Bachelor's degree and/or equivalent work experience.
-Preferred-Current FL Health insurance license or ability to obtain one
-Preferred-Current RTS status or the ability to achieve RTS during current calendar year
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