Customer Service Representative

  • location: Scottsdale, AZ
  • type: Temporary
  • salary: $15 - $16 per hour
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job description

Customer Service Representative

Our client located in the North of Scottsdale is seeking an experienced customer service representative. This company is in the healthcare and benefits industry. The customer service representative will be responsible for making and receiving phone calls with the intent of promoting services and work directly, by phone, with health plan members to determine eligibility for Social Security disability benefits. The customer service representative provides a high level of customer service and support to Medicaid health plan members.

Responsibilities:
Responsibilities:
+ Makes outbound and receives inbound calls with the intent of promoting or selling company services
+ Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
+ Uses system to ensure appropriate questions are asked
+ Interpret and explains information such as eligibility requirements and application details
+ Uses probing questions to clarify eligibility data with patient or member
+ Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy
+ Uses appropriate resources to support decision making
+ Completes brief case summary
+ Completes online application
+ Initiate procedures to refer patient/member to other agencies for assistance as appropriate
+ Monitors actions to ensure goals are met
+ Types and transmits correspondence as necessary
+ Performs miscellaneous administrative tasks as required

Working hours: 7:00 AM - 6:00 PM

Skills:
The skills required to be successful in the role include but are not limited to:
- Able to navigate Windows-based screening system effectively
- Understand customer service processing requirements
- Place and receive calls via computer interface
- Track/monitor/retrieve information on calls
- Understands the management of call queues and has some experience in it
- In-depth knowledge of government programs and the eligibility requirements
- Familiar with commonly used concepts, practices and procedures
- Superior communication skills
- Self control
- A good work ethic
- Patience
- The ability to be relatable
- Compassionate
- Willing to help when needed
- Willing to go the extra mile to please customers

Qualifications:
The qualifications for the customer service representative include:
- 3+ years in call center/customer service with strong interpersonal skills
- Experience in processing disability/claims evaluation and/or adjudication
- Basic Mathematics
*BILINGUAL SPANISH OR MANDARIN A SIGNIFICANT PLUS

This position is a long term temporary position with the opportunity to go full time for the right candidate. This customer service representative role in a Monday through Friday position.
A wonderlic test is required for this role before you interview

To be considered for this customer service position please apply online now, for immediate consideration please send resumes directly to latifah.rainey@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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