Vehicle Response Call Center Associate

  • location: Burnsville, MN
  • type: Temp to Perm
  • salary: $14 - $16.50 per hour
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job description

Vehicle Response Call Center Associate

Do you enjoy providing high level customer service to assist guests in their time of need?

Randstad has partnered with an international client with Customer Service needs in the southern metro for a true temp to hire position!
We are looking to work with people who pride themselves on going above and beyond for customers and are looking for opportunities to grow within an organization.
Weekend availability a must!
Very strong benefits package that includes medical, dental, vision, 401K and more! Permanent hire potential after 90 days!

Responsibilities:
-Answering customer requests and inquiries from the Rolls Royce and BMW call Assist
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions, remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively communicate needs to emergency response professionals.
-Maintain professional communication to both clients and internal team members
-Ability to handle emergency call situations when necessary

Various Shifts Available!! 1st, 2nd and 3rd shift!
:
Qualifications:
*High School Diploma or equivalent
*1+ years of customer service experience (call center experience preferred!)
*PSAP experience preferred (premium pay with validation of certification)
*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)

If you or someone you know meets all qualifications listed, please submit a resume to ali.moeller@randstadusa.com
OR follow the link for a brief questionnaire https://interview.harqen.com/interviewnow/47287/4989

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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