Primary Responsibilities and Essential Duties
Resolve a variety of customer issues regarding the DMS software via phone, email, chat, etc.;
Accurately document all call logs and reports;
Appropriately manage escalation of cases with a focus on client satisfaction;
Mentor team members to improve the departments overall success and client satisfaction;
Attend training sessions to improve and/or maintain skill sets
Work on other projects as assigned by their Manager/Supervisor
Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients??? concerns in a timely manner;
Working hours: 9:30 AM - 6:00 PM
Motivated, self-starter with a high-energy level and a strong desire to succeed.
Excellent organizational, follow-up and time management skills with a strong attention to detail.
High School Diploma or GED Required
A Certificate/Associate Degree; College Degree ??? Preferred
Candidate with automotive sales or relevant sales experience is required.
Background in the implementation of standardized processes and setting goals based on meeting quotas and service level agreements.
Must be self-motivated with high personal integrity and positive attitude.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.