Patient Services Representative Bilingual Spanish

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $14 - $17 per hour
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job description

Patient Services Representative Bilingual Spanish

Are you a caring customer service professional that wants to further develop your skills and knowledge in healthcare, while making a difference in patient's lives? We're looking for passionate patient customer service representatives to join our client's patient services team in north Austin.
If you have a positive, professional demeanor and understand the importance of compassion for others in difficult situations, you may be the right fit for this team.

Responsibilities:
As the Patient Services Representative you will be the first point of contact for new and current patients. While providing exceptional customer service you will assist in scheduling appointments, answering patient questions, and communicate messages to appropriate teams. You will gather information from the patient to ensure an accurate and smooth scheduling process. Our client's goal is to ensure each patient has a positive experience with professional and empathetic communications with the patient service representatives.

Working hours: 10:00 AM - 7:00 PM

Skills:
Answer multi-line phone and provide exceptional customer service to new and current patients
Guide patients through the entire scheduling process, gathering accurate and pertinent information
Ability to multitask in a fast-paced environment
Excellent listening and communication skills with demonstrated social sensitivity and ability to diffuse emotional situations

Qualifications:
High School Diploma, GED, or equivalent
1 year of patient customer service, scheduling, or intake preferred
Ability to type 45 wpm
Proficient in Microsoft Office
Great attention to detail
Bilingual Spanish

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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