Customer Service Representative
Randstad is currently hiring both English and Bilingual (Spanish/English) CSR applicants for a temp to hire opportunity in the healthcare industry. This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions. Ideal candidates are high energy, familiar with call center office settings or similar environments and who love to thrive in customer care and customer support. Must be able to type on average 30 w.p.m. and comfortable with multitasking between phones, computers, and basic admin and clerical duties. .
Qualified applicants are responsible for answering telephone inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
*Relies on instructions and pre-established guidelines to perform the functions of the job.
*Works under immediate supervision.
*Primary job functions do not typically require exercising independent judgment. Typically supervised by a supervisor or manager.
Working hours: 7:00 AM - 6:00 PM
*Bilingual preferred but not required (English/Spanish)
*Must be able to type on average 30 words per minute
*Comfortable with multitasking systems, phones, computers, and daily duties
*Professional customer service mindset
*Professional verbal skill set and phone mannerism
*High school diploma, GED
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.