Technical Support

  • location: Duluth, GA
  • type: Temp to Perm
  • salary: $13 - $15 per hour
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job description

Technical Support

Are you someone that thrives in a fast paced environment and can multi-task? Are you assertive and friendly with a calm manner? We are looking for you if you have a mechanical and or electrical background that can thrive in a customer service environment with a desire to grow your career.

Responsibilities:
Issues returns authorization to customers for warranty evaluation and repairs.
Emails necessary documentation to customer to process their requests.
Evaluates warranty status on products.
Analyzes technically customer complaints.
Provides technical analysis of the field problems.
Supports customers with updates on their returns process.
Supports the lab with information on the customer request.
Issues credits and replacements.
Schedules and coordinate field service with the support of field service supervisor.
Contracts and issue purchase orders to service centers for field service work.
Issues quotes for service with the help of service analyst in the technical support area.Invoices and return product to customers.
Issues factory claims for reimbursements of costs.

Working hours: 8:00 AM - 5:00 PM

Skills:
Mechanical or Electrical background required
Excel Advanced
Excellent phone skills

Qualifications:
Associates Degree or three years work experience in a Mechanical Role

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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