Customer Service Representative

  • location: Mishawaka, IN
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Customer Service Representative

We are seeking Inbound Customer Service Representatives to join the billing department in a Fortune 100 company! If you are looking for a position that offers growth, stability and the opportunity for a career, this position is for you!

Responsibilities:
-Research and respond to customer inquiries in a high volume customer response center
-Handle inbound customer calls to process payments, offer billing solutions, endorse policies, and confirm coverage for 3rd parties for personal lines insurance policies
-Handle customer's direct and in-direct need
-Build rapport and educate the customer to assist them with their insurance needs
-Responsible for product offerings and education of company products and services such as e-service, different billing options, etc.

Working hours: 8:00 AM - 10:00 PM

Skills:
Skills for Success:
-Previous work experience in a call center, restaurant, retail store, etc.
-Minimum of 6 months of Customer Service experience
-Superior oral communications skills on the telephone
-Good written communication skills
-Problem solving ability
-Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases.

Qualifications:
-Having empathy for your customers
-Professionalism
-Building relationships with customers

To Apply- attach resume here, or email directly to loren.mcguire@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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